Returns & Refunds

Refund and Returns Policy

Our customer service are here to help.

We understand the importance of consumers rights and customers rights.

The following terms are applicable for any products that you purchased with us.

We can do an refund, exchange or return if the item, artwork is not delivered as desired, or as expected within 14 days. Should you have any queries, please give us a call at +65 8851 2648 or email us, we will get back to you promptly. Please note that as from 8th December 2021, for every full refunds given, there will be a deduction of 15% fee surcharge imposed for fair businesses trade.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NuERA Brands Pte. Ltd., 1 Yishun Industrial Street 1, #05-29 A’Posh Bizhub, Singapore 768160.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to NuERA Brands, accessible from https://nuerabrands.co

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.